Contact Us
This page explains how to contact Non Gamstop Casinos, what we can help with, and what we can't. The main point first: we are an independent comparison and information site. We do not run any casino, hold anyone's account or handle deposits and withdrawals, so a problem with a specific casino has to go to that casino first.
What you can contact us about
Getting your message to the right place saves time. These are the topics our editorial team can deal with:
- Corrections: a bonus term, payment method or licence detail on a page that looks out of date or wrong.
- Feedback on guides: a topic you want explained, such as wagering requirements, verification checks or withdrawal limits.
- Questions about how we work: how we assess casinos and how the site is funded. Our About Us page covers this, and our Terms and Conditions set out the rules of using the site.
- Business or partnership enquiries: please be aware that commercial relationships do not change ratings or rankings.
What we cannot do
We are not able to act as an intermediary with any operator. That includes the casinos listed on our pages, such as Betmica, Kikibet or Betninja. Specifically, we cannot:
- release, speed up or reverse a withdrawal;
- reopen a closed account or change a bonus decision;
- confirm the status of your account or verification documents;
- guarantee any outcome from a dispute.
Please don't send us passport scans, card numbers or other sensitive documents. We never need them.
If you have a problem with a casino
Work through these steps in order:
- Gather the evidence: account email, transaction dates and amounts, screenshots and the bonus terms that applied when you claimed.
- Contact the casino's own support, using live chat or email so you have a written record.
- If the reply is unsatisfactory, use the operator's formal complaints procedure, if it has one. Check its terms for time limits.
- Look at which licence the casino displays and whether that regulator or an approved dispute service accepts complaints. Not every overseas licence offers a route for players.
Be aware that casinos outside GAMSTOP are generally not covered by the UK Gambling Commission's player protections, so the route for disputes can be narrower than with a UK-licensed site. Read the terms before depositing, and check the licence details yourself on the casino's site and the regulator's public register.
If gambling is causing you harm
We can't offer counselling by email. If gambling is worrying you, free and confidential support exists in the UK. GamCare runs the National Gambling Helpline on 0808 8020 133, and you can also use GAMSTOP to self-exclude from UK-licensed sites. Our Responsible Gambling page covers limits, self-exclusion and blocking software in more detail. You must be 18 or over to gamble.
What to expect from us
| Type of message | What we can do |
|---|---|
| Factual correction | Check the source, and update the page if the error is confirmed |
| Topic suggestion | Consider it for future guides |
| Casino account dispute | Point you to the right next step, but not intervene |
| Partnership enquiry | Read it; it has no effect on rankings |
We can't promise a set reply time, and we don't offer live support. When you write, say which page you are referring to and include the date you saw the information, as casino terms change often.
Before you go
If you were looking for a comparison rather than help, our main list of non GamStop casinos shows how the options stack up. Bonus headlines are advertising, so read the wagering, expiry and cashout terms before you sign up anywhere.